Our Team of caring professionals are here for your wellness and safety.
We are honored you have given us the opportunity to provide you with the highest quality beauty / grooming services.
Cancellation Policy
Your appointment is very important to us. We reserve each appointment especially for you. To secure your reservation, we require a credit card to book an appointment.
To best serve our clients and our staff, we require 24-hours notice by phone to cancel or reschedule any appointment. Cancellations on short notice prevent other clients from being able to fill those openings.
Cancellations with less than 24-hour notice & No Shows
First Time – Life happens, we get it!
Second Time – 50% of the total service booked will be charged to your credit card on file
Third Time – 100% of the total service booked will be charged to your credit card and you will be required to provide a non-refundable deposit for any future bookings
We thank you in advance for respecting our policy.
We pride ourselves in having a professional staff and safe operations for our team and community. We proudly stand behind our work. If for any reason you are not satisfied, please bring it to our attention during the check out process of your visit. All purchases are final sale and we currently do not support a refund policy.
WE LOOK FORWARD TO SERVING YOU SOON.
Our GUARANTEE
A complimentary consultation by one of our highly trained Service Providers.
Guidance about which services, products and styling tools we offer that will enhance not just your hairstyle, but your lifestyle.
A personalized recommendation for products that maximize and maintain the results of this visit straight through to the next.
Parking
Kip Avenue Parking lot directly behind our building. Our backdoor will not be open for entry. Please enter through the front door. Street meter parking is also permitted on Park Avenue, Orient way and nearby cross streets.
WITH SINCERE GRATITUDE…
The Substance Salon Team would like to thank you for Supporting our Home.
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